AUDI TEAM MEMBERS

The Rafih Auto Group, selling and servicing vehicles in S.E. Michigan for over 40 years, is now comprised of 4 brands under 4 separate rooftops. We are currently expanding operations due to consistent market growth and looking to add employees with "The Right Stuff" for various roles.

BMW of Rochester Hills
Audi of Rochester Hills
Porsche of the Motor City
Motor City MINI



 

Job Openings

Automotive Technician

Job description

The Rafih Auto Group is looking to hire a highly skilled technician to maintain and service customers' vehicles. The ideal candidate has strong mechanical skills and adheres to all safety procedures and practices.

What We Offer:

  • Competitive pay
  • Health Insurance
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan
  •  Vehicle Purchase Discounts

Essential Duties:

  • Diagnoses cause of any malfunction and performs repair.
  • Communicates with parts department to obtain needed parts.
  • Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
  • Examines assigned vehicle to determine if further safety or service work is required or recommended.
  • Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
  • Documents all work performed and recommended on the repair order, including an accurate and legible customer complaint, cause and correction as performed.
  • Road tests vehicles before and after required repairs or refers to the shop foreman.
  • Returns repair orders at the end of the workday to the dispatch office.
  • Participates in manufacturer-sponsored training programs, schools, and events.
  • Attends department meetings and on-site factory training.
  • Supervises work of any apprentice technicians as assigned.
  • Reports machinery defects or malfunctions to supervisor.
  • Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
  • Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
  • Reports any safety issues immediately to management.

 High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity.

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F&I Manager

Job Description

The Rafih Auto Group is seeking a dynamic Parts Counter Consultant. The ideal candidate is personable, has great work ethic and is searching for a long and rewarding career! Dealership experience preferred but not necessary. 

What We Offer:

  • Competitive pay
  • Health Insurance
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts

Essential Duties:

  • Sells parts to all customers, over the counter, through the shop, or on the phone. 
  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.        
  •  Informs customers of companion part requirements and ensures that the customer is exposed to the full product line.
  • Answers phone calls, provide price quotes, and other information in a courteous and cheerful manner.
  • Assists technicians at the back counter.
  • Reviews body shop estimates to ensure correct parts are ordered and estimate is accurate.
  • Pulls and fills orders from stock.
  •  Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
  • Notifies the service advisor and the customer when special ordered parts have been received.
  • Notifies the body shop when all parts have arrived and when they will be delivered.
  •   Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
  • Follows up on back-ordered parts.
  • Replenishes assigned inventory daily.
  • Assists outside sales representatives with their orders.
  • Makes sure all internal requests for parts are billed on service repair order.
  • Receives payment from retail customers or obtains credit authorization
  •  Ensures that all charge sales are signed by the customer.
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
  •  Sets up orders for daily shipment, delivery, or pick-up.
  • Solicits assigned accounts by phone.
  • Keeps front and rear counter areas clean and uncluttered.
  • Cleans computer terminals and printers daily.
  • Participates in all training programs that are made available.
  • Keeps current on new products and product updates.
  • Participates with the parts manager in maintaining a lost sales tracking program.
  • Maintains professional appearance.
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Receptionist

Job Description

The Rafih Auto Group is looking for an energetic individual that is looking to grow within our company! We are seeking to hire a receptionist to join our growing team. If you're a passionate self-starter, The Rafih Auto Group is a great company for you. Apply now!

What We Offer:
  • Competitive pay
  • Opportunity for advancement
  • Health Insurance
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts
Essential Duties:
  • Operate multiline phone with switchboard
  • Welcome visitors in a professional and friendly manner
  • Ensure reception and common areas are kept clean
  • Operate standard office equipment on a regular basis, including a fax machine, copy machine, and a computer
  • Keep detailed and accurate records of visitor requests and received calls
  • Take inventory of supplies and restock as needed
  • Maintain the general office filing system
  • Other duties may be added and are not limited to the above.
Qualifications:
  • High school diploma or general education degree (GED) required
  • Proficient in Microsoft Office
  • Able to type 35 wpm minimum
  • Strong phone skills
  • Demonstrated ability to read, write, and speak English
  • Comfortable multi-tasking and prioritizing tasks without guidance
  • Excellent interpersonal skills
  • Punctual with strong attendance history

Job Type: Full-time
Pay: From $14.00 per hour
Schedule: 8 hour shift
Experience:

  • Administrative Assistants & Receptionists: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Location: One location

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Sales Associate

Job Description

The Rafih Auto Group is seeking professional, experienced candidates in the areas of luxury vehicle sales to engage with our clients and deliver memorable, distinguished delivery experiences.As an Auto Sales Representative you will interact and consult with customers to guide them through their vehicle purchase. The goal is to create the best vehicle-buying experience in order to build and establish cliental.

What We Offer:
  • Competitive pay plans
  • Health Insurance
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts
Essential Duties:
  • Present vehicle attributes, model options, features, purchase and finance options, store policies, and services to customers.
  • Ensure timely follow up and maintain strong relationships with previous and prospective customers.
  • Track customers using store specific management systems.
  • Writes complete sales orders and processes paperwork in accordance with established dealership policies.
  • Keep abreast of new products, features and accessories. Attend product and training courses.
  • Use social media platforms to showcase personal deliveries.
Qualifications:
  • Experience in automotive sales is a plus.
  • Excellent interpersonal communication skills.
  • Excellent organizational and time management skills & working knowledge of computers.
  • Self-motivated with the ability to set and achieve targeted goals.
  • Acceptable driving record and a valid driver's license in your state of residence.
Apply for Position

Parts Driver

Job Description

Love to drive? Get your career in gear with Rafih Auto Group! The Rafih Auto Group is looking to hire a parts driver to add to their growing team.
What We Offer:
  • Competitive pay
  • Health Insurance
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts
Essential Duties:
  • Checks with the parts manager, wholesale representative, inventory control administrator, parts counter people, or shipping and receiving clerk before leaving to coordinate any last-minute pick-ups or deliveries.
  • Picks up and delivers parts and equipment to customers, satellite stores, wholesale accounts, and vendors.
  • Verifies that invoice matches purchase order for each pick-up.
  • Checks payments received with the invoices for each delivery.
  • Keeps an accurate log of daily deliveries and pick-ups. Requests recipient's signature on each delivery entry.
  • Unloads truck each night. Turns in all paperwork and undelivered parts.
  • Handles basic maintenance of the truck including filling tank with gas, checking oil, keeping it clean, and making sure required inspections are performed.
  • Advises parts manager if delivery trucks need major repairs and maintenance.
  • Helps maintain the professional appearance of the parts department.
  • Assists service department as needed with attendant responsibilities of managing the drop-off and pick-up of customers' cars.
  • Helps with stocking and posting orders when they arrive to expedite delivery to shop technicians and wholesale accounts.
  • Maintains professional appearance.
Qualifications:
  • Must have a valid driver's license
  • Must be able to pass pre-employment background

Job Type: Full-time
Pay: From $15.00 per hour
Schedule:8 hour shift
Education:-

Apply for Position

Parts Counter Consultant

Job Description

The Rafih Auto Group is seeking a dynamic Parts Counter Consultant. The ideal candidate is personable, has great work ethic and is searching for a long and rewarding career! Dealership experience preferred but not necessary. 

What We Offer:

  • Competitive pay
  • Health Insurance
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts

Essential Duties:

  • Sells parts to all customers, over the counter, through the shop, or on the phone.
  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
  • Informs customers of companion part requirements and ensures that the customer is exposed to the full product line.
  • Answers phone calls, provide price quotes, and other information in a courteous and cheerful manner.
  • Assists technicians at the back counter.
  • Reviews body shop estimates to ensure correct parts are ordered and estimate is accurate.
  • Pulls and fills orders from stock.
  • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
  • Notifies the service advisor and the customer when special ordered parts have been received.
  • Notifies the body shop when all parts have arrived and when they will be delivered.
  • Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
  • Follows up on back-ordered parts.
  • Replenishes assigned inventory daily.
  • Assists outside sales representatives with their orders.
  • Makes sure all internal requests for parts are billed on service repair order.
  • Receives payment from retail customers or obtains credit authorization.
  • Ensures that all charge sales are signed by the customer.
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
  • Sets up orders for daily shipment, delivery, or pick-up.
  • Solicits assigned accounts by phone.
  • Keeps front and rear counter areas clean and uncluttered.
  • Cleans computer terminals and printers daily.
  • Participates in all training programs that are made available.
  • Keeps current on new products and product updates.
  • Participates with the parts manager in maintaining a lost sales tracking program
  • Maintains professional appearance.
Apply for Position

Porters

Job Description

Are you a car enthusiast? Do you love to drive? Get your career in gear with Rafih Auto Group! We are currently hiring lot porters. This is an entry level position with room for advancement.

What We Offer:
  • Competitive pay
  • Health Insurance
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts
Essential Duties:
  • Maintain neat and presentable dealership parking lot.
  • Exhibit safe driving skills.
  • Move vehicles between the dealership's display area, workshop, storage facility, and the pick-up point.
  • Manage and account for all cars on the lot.
  • Maintain interior and exterior cleanliness of vehicles on the lot.
  • Off-site dealership errands when required.
  • Perform basic maintenance tasks; changing batteries, filling gas tanks, oil, and other fluids.
Car Porter Requirements:
  • High School Diploma or equivalent preferred.
  • Dealership experience preferred but not necessary.
  • Valid driver's license with good driving record.
  • Willingness to learn and perform a wide range of allocated tasks.
  • Ability to take accurate notes regarding vehicle movements and vehicle conditions.
  • Excellent communication and interpersonal skills.

Job Type: Full-time
Pay: From $15.00 per hour
Schedule: 8-hour shift
Supplemental Pay: Overtime pay
Shift availability: Day Shift (Preferred)
Work Location: One location

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Automotive Technician/Apprentice

Job Descriptions

Get your career in gear with Rafih Auto Group! If you have the drive to perform, exceed and excel as an Apprentice Automotive Technician then we want you to come work with us! The Rafih Auto Group is committed to helping you succeed; we offer certified training, personal mentors, and tools to help you succeed!

Responsibilities:

As an Apprentice Technician you will be responsible for completing assigned services and/or repairs in an efficient and effective manner, providing workmanship that displays pride and quality.

  • Diagnoses cause of any malfunction and perform repair.
  • Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
  • Road-test vehicles to ensure quality of repair work.
  • Document work performed on repair order and document test procedures/results.
Qualifications:
  • Time Management
  • Attention to detail
  • Operate a wide variety of cars, with ability to drive both manual and automatic transmissions
  • Acceptable driving record and a valid driver's license
What We Offer:
  • Competitive pay
  • Health Insurance
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity.

Apply for Position

AutoMotive Service Adviser

Job Description


As an Rafih Auto Group Service Advisor, you'll be at the top of the automotive industry.


Working with world-class products and providing world-class service to support the finest vehicles in the market. All the while working with the latest in diagnostic technology in a state-of-the-art facility.

 

Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, and always ensuring the highest customer satisfaction and maximizing departmental profitability.

 

Responsibilities will include:

  • Making appointments, process repair orders, quotes, and invoices
  • Providing customer support via phone and face-to-face at the dealership
  • Identifying customer concerns and logging them for technician review
  • Internal coordination of service work to adhere to commitments made to customers
  • Estimating costs and time for work to be carried out and maintaining customer contact to ensure smooth delivery of the vehicle and also Extremely Satisfied Customers.

 

About you:

Highly motivated with a competitive edge, you enjoy going the extra mile for your customers and thrive on being part of a team.

 

You will be a problem solver with a passion for the Audi brand.

 

Specific Skills Required:

 

  • Prior experience as a service advisor (preferably in a high-line environment).
  • You Must possess above average phone and communication skills.
  • Excellent follow-up and follow-through skills to ensure Customer Satisfaction.
  • Must have the ability to evolve and adapt to changing business needs.

 

Best in class industry Benefits

 

  • Very Competetive Pay
  • Medical and Dental plans
  • Short-term Disability Insurance
  • Life Insurance
  • Paid Holidays & Sick Pay
  • 401(k) retirement plan with match
  • Vehicle purchase discounts
  • Must be able to pass background check and drug screening


Work Remotely

  • No
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